Refund Policy We stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you are not completely satisfied with your purchase, we’ll exchange it or refund the credit card used for purchase (minus shipping costs & 15% restocking fee).
Please follow these simple steps:
Repack the product in its original packaging (if possible)
Mail the product and reason for return to:
7 Bonn Dr
Hammonds Plains, NS, Canada
We will exchange the item for you, or issue a refund to the credit card used for the purchase (minus shipping costs & 15% restocking fee). Items must be returned within 30 days. All returns must be in new, unused condition with all accessories and pieces included. For your security, please return your product with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Genesis Light Line LLC is not responsible for items damaged or lost in transit.
If users have questions or concerns regarding this statement, they should e-mail customerService@gloRope.com.
Information Collection and Use
Genesis Light Line LLC is the sole owner of the information collected on Genesis Light Line LLC. Genesis Light Line LLC collects information from our users at several different points on our Web site.
To subscribe to our newsletter, user’s are required to give a name and email address. This allows the newsletter synopsis page to be e-mailed to user..
A cookie is a piece of data stored on the user’s computer tied to information about the user. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
The cookies set by the site flag a user as having the Macromedia Flash plug-in; identify if the user has seen a particular cartoon sequence on main pages, and provide business type information for content metrics on newsletter articles and news releases. If users reject the cookie, they may still use our site. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. See the “Profile” section.
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Clear Gifs (Web Beacons/Web Bugs)
We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. The main difference between the two is that clear gifs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. Clear gifs in the e-mail synopsis page of the newsletter are tied to users’ personally identifiable information, in that they pass a unique user ID back to the server to enable setting (or reading) a cookie.
In addition, we use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If users would like to opt-out of these emails, please see the Opt-out section.
Communications from the Site
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Aggregate Information (non-personally identifiable)
We share aggregated demographic information with our partners and clients. This information consists of correlating survey results or article reading preferences with business types. This is not linked to any personally identifiable information.
These are the instances in which we will share users’ personal information. We DO NOT Share Personal Information with Third Parties.
In the event Genesis Light Line LLC goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. Users will be notified via email and a prominent notice on our Web site for 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
Our users are given the opportunity to “opt-out” of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an “opt-out” mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists.
Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications clicking on the link at the bottom of the message, or by emailing us at customerService@gloRope.com with ‘UNSUBSCRIBE’ in the subject line, or the user may contact us at 360 226-6352.
Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
This Web site contains links to other sites. Please be aware that we, Genesis Light Line LLC, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
This Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line.
If users have any questions about the security at our Web site, users can send an email to customerService@gloRope.com.
Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can usually be done by emailing our Customer Support at customerService@gloRope.com. Or, contact us by telephone or postal mail at the contact information listed below.
Notification of Changes
If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
phone: 1 866 491 7771